Frequently Asked Questions

Shipping Policy

1. What is Mauna Ride Wear's Shipping Policy?

At Mauna Ride Wear, we want to ensure a smooth and efficient shopping experience for our customers. This Shipping Policy outlines essential details regarding the shipment of your orders, including shipping methods, delivery times, and associated costs.

2. Which Shipping Methods are Available?

We offer a variety of shipping methods to accommodate your needs:

  • Standard Shipping: Typically takes 3-7 business days.
  • Expedited Shipping: Delivers within 1-2 business days.

3. How Much Does Shipping Cost?

Shipping costs vary based on your location, the shipping method you choose, and the size and weight of your order. You can view the shipping cost at the checkout before finalizing your purchase.

4. When will my order ship?

We will do our best to process and ship orders within 24-48 hours from the time the order is received.

5. Do You Offer Free Shipping?

Yes, we offer free standard shipping on orders over $75 dollars. This promotion applies to orders shipped within the U.S.

6. How Can I Track My Order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your Mauna Ride Wear account and visiting the "Order History" section.

7. Do You Ship Internationally?

Unfortunately, we do not offer international shipping at this time.

8. What Happens if My Order is Delayed or Lost in Transit?

While we make every effort to ensure your order arrives on time, delays or issues may occasionally occur. If your order is significantly delayed or lost in transit, please contact our customer support team, and we will work to resolve the issue promptly.

9. Can I Change My Shipping Address After Placing an Order?

To ensure the timely delivery of your order, we recommend double-checking your shipping address during the checkout process. If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

10. What Should I Do if My Order Arrives Damaged or with Missing Items?

If your order arrives damaged or with missing items, please contact our customer support team within 14 days of receiving your order. We will assist you in resolving the issue by providing replacement items or refunds as appropriate.

Returns & Exchanges

Return Policy

At Mauna Ride Wear, we strive to provide you with exceptional MTB apparel. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please read our Return Policy to understand how returns work.

1. Returns Eligibility

  • We accept returns for unworn, unwashed, and undamaged items within 30 days of the delivery date.
  • To be eligible for a return, the item(s) must be in their original condition with all tags and packaging intact.

2. How to Initiate a Return

  • To initiate a return, please contact our customer support team at maunaridewear@gmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our team will guide you through the process, including providing you with a return authorization and shipping instructions.

4. Return Shipping Costs

  • If you are returning an item due to a defect, damage, or our error, we will cover the return shipping costs. We may provide you with a prepaid return label.
  • If you are returning an item for any other reason, you will be responsible for the return shipping costs.

5. Refund Process

  • Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

6. Refund Timing

  • Refunds will be processed within 10 business days of receiving the returned item(s). Please allow additional time for the refund to appear in your account, as processing times may vary depending on your payment method and financial institution.

7. Returning Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 14 days of receiving your order. We will work to resolve the issue promptly by providing a refund or a replacement item.

8. Exchanges

  • Please note that we do not offer exchanges. If you wish to purchase a different item, you will need to return the original item and place a new order for the desired item on our website.

9. Contact Us

  • If you have any questions or concerns regarding our Return Policy or need assistance with a return, please reach out to our customer support team at maunaridewear@gmail.com.

Mauna Ride Wear reserves the right to update or modify this Return Policy at any time. We recommend reviewing this policy periodically to stay informed of any changes.

Thank you for choosing Mauna Ride Wear for your MTB apparel needs. We appreciate your trust in our products and customer service.

Product Sizing & Care

Product Sizing and Care FAQ

1. How do I determine the right size for me?

  • At Mauna Ride Wear, our MTB apparel is designed to fit true to size. However, if you're in between sizes, we suggest sizing up for a more comfortable fit.

2. What if I order the wrong size? Can I exchange it?

  • We do not offer exchanges, but you can return the item(s) that do not fit within our return policy guidelines. Please refer to our Return Policy for instructions on how to initiate a return.

3. How should I care for my Mauna Ride Wear MTB apparel to ensure it lasts longer?

To maintain the quality and longevity of your Mauna Ride Wear products, we recommend the following care guidelines:

  • Wash in Cold Water: Machine wash your apparel in cold water to preserve the fabric's integrity.
  • Wash Inside Out: Turning your items inside out before washing helps protect prints and graphics.
  • Do Not Iron: Avoid using an iron on your MTB apparel, as heat can damage the fabric and designs.
  • Hang Dry: Air-drying your apparel is the best way to prevent shrinkage and maintain the fit.

4. Can I machine dry my Mauna Ride Wear MTB apparel?

  • We strongly recommend avoiding machine drying, as it can cause shrinkage and may affect the overall quality and fit of your items. Instead, we suggest hanging your apparel to dry naturally.

5. Can I use bleach or fabric softener when washing Mauna Ride Wear products?

  • We advise against using bleach or fabric softener, as these products can damage the fabric and affect the colors and prints on your MTB apparel. Stick to mild detergents and follow the care instructions provided.

6. What should I do if I have additional questions about sizing or care for my Mauna Ride Wear products?

  • If you have any further questions or need assistance with sizing or care instructions, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have the best experience with your Mauna Ride Wear MTB apparel.